CUSTOMER TERMS AND CONDITIONS
The following terms and conditions are applicable on all the customer/travelers/tourists or any other individual or legal entity (hereinafter collectively referred to as “Users”). All the bookings (hotel/resort, adventure packaging, bus booking etc.) available on the website (www.funontrip.com) are subject to these terms and conditions. Please read the terms and conditions carefully before making any booking via Fun On Trip:
a. The website (www.funontrip.com) is operated by Fun on Trip Adventures & Holidays (referred to FOT) having its Registered Office at 82 b, G2, Gee Ge House, 11th St, Sankar Nagar, Chennai, Tamil Nadu, India
2. Applicability of Terms and Conditions:
a. The use of website and services listed herein are subject to these terms and condition. By using the website, the Users explicitly express their consent to these Terms and Condition without any conditions, supplements or restrictions. Any user Persons not agreeing to these Terms and Condition are not authorized to use this website or any of the services offered therein.
3. FOT Travel Services
a. The Users acknowledge and understands that the FOT website is an website only facilitating Users to discover best option available in terms of hotels/resorts, adventure package, sightseeing packages etc. meeting their requirement/budget and make bookings for services listed on the website. By making a booking through the website, the User directly enter into a contract with the respective Service Provider who has listed it on the website.
b. The Users acknowledge and acknowledge that the website is only a platform for Service Providers to list their services and Users to book the services. The information displayed on the website with a listing is uploaded by the Service Provider but FOT does not provide any guarantees or correctness of such information. FOT does not accept liability for the correctness, completeness or actuality of such information. The Users are expected to make their decision to book a services listed by Service Provider on the basis of its past reviews, comments, feedbacks, rating etc. left by the earlier Users on the website. In case there are no reviews or comments available, the User is advised to directly contact the Service Providers on the contact number given before making the booking through website.
4. Conditions of Use of Website
a. Use of Website:
i. The User is advised and also expected to read all the details such booking price, amenities, cancellation cut-off date etc. before booking any of the listed services on the website.
ii. The website is made available to users for personal use only, and specifically not for commercial use: The services procured via the website may not be resold, or otherwise transferred to third parties by the User against payment.
iii. The User is responsible for all actions undertaken under his name or his account on the website in so far as the password specified by the user has been entered.
iv. The User must be 18 years of age at minimum and of full legal capacity for using the website or purchasing the any of services listed on the website.
v. The User guarantees that all information entered by the user concerning his person or fellow travellers is true and correct.
vi. The User is prohibited to use the website for speculation, incorrect or fraudulent bookings and block bookings.
vii. The access to the website is authorized exclusively via FOT platform, be homepage or www.funontrip.com homepage. Direct access or permanent deep linking to pages of the website requires the prior written consent of FOT. It is prohibited to present links integrated in frames without prior written consent of FOT.
viii. The regulations specified above also apply to any possibly existing bulletin boards, chat rooms or other communication forums within the website.
ix. FOT reserves the right without notice to remove any content from forums communicated or transmitted by users. FOT reserves the right at its own discretion and without notice to refuse users access of any kind to this website or parts thereof. Users are required and obliged to indemnify at first demand FOT, its associated companies, partner companies and employees from any and all third party claims (including reasonable costs for any legal activities) consequent to actions by a user which constitute non-contractually compliant, misuse or an otherwise illegal use of the website and its contents by the user.
b. Cancellation of Booking
i. Any changes/cancellation in bookings made through website are subject to conditions for terms of respective Service Provider and are mentioned along with the listing. The User must read the contents of listing such as availability, amenities, cancellation cut-off date etc. before making the booking.
ii. In case of any change in booking or cancellation:
a. Prior to Cancellation Cut Off Date: The booking amount shall be refunded to the User after deduction of 5% + any taxes if applicable.
b. After Cancellation Cut Off Date: In such cases, the User shall not be entitled to any refund.
For better understanding of “Cancellation Cut-Off Date”, please refer to following example:
“If the booking date is 01/02/2016 (DD/MM/YYYY) and the “cancellation policy cut -off date” is 5 days before booking date i.e. 27/01/2016 (MM/DD/YY) at 11.59 pm. In such cases, if the User cancels the booking on or before 27/01/2016, then the booking amount will be refunded after deduction of 5% + any taxes if applicable. However, if the booking is cancelled after 27/01/2016 (MM/DD/YY) 11.59 pm, the User shall not be entitled to any refund.”
c. Free Cancellation Policy: In some case, the Service Provider may offer a free cancellation policy on its bookings i.e. there is no cancellation cut-off date. Any such information will be specifically mentioned along with the listings uploaded by the Service Provider. In such cases, the User shall be entitled to refund 5 % + taxes as applicable.
c. Blocking of access
i. FOT is entitled at any time to block, permanently or temporarily, access of users to the website and/or its online services. FOT is also entitled at any time without notice to implement restrictions and/or prevent access for necessary maintenance or updating operations. In such cases, FOT is not liable for any damages incurred by the user as a consequence of such down-times.
d. Links to other websites
i. The website contains hyperlinks which connect users to third party websites. FOT has no influence on the design or content of such websites and therefore cannot accept any responsibility for the correctness, currency, completeness or quality of information presented therein. Users should direct any comments or problems relating to such websites directly to the respective website operator.
e. Changes to website
i. FOT reserves the right at any time and without notice to modify or change the website or its content, in particular with respect to the selection of providers, features, information, databases and their content.
5. FOT’s Liability
a. All services presented in the website are subject to availability.
b. FOT will not be under any circumstance be liable for any loss or damage or injury (temporary or permanent) or death occurred during travel to the destination, using the services booked or for unusual incident or accidents during the period of using the services booked through the website.
6. Intellectual Property Right
a. The User acknowledges that all the content, logo, trademarks, design etc. on the website are either the intellectual property owned by FOT or of the Service Providers who have listing on the website. Any form of copying, duplication, adaptation, dissemination is prohibited without the prior written consent from FOT.
7. Data Protection
a. FOT sets a high priority on protecting the personal data of users. The data protection activities implemented by FOT in practice are compliant with pertinent and valid data protection law. In order to provide maximum protection of user data against random or deliberate manipulation, loss, destruction or unauthorized persons, FOT has adopted appropriate technical and organizational security measures. FOT shall seek to evolve these security activities on an ongoing basis in accordance with technical developments, but can nonetheless not be held liable for any misuse.
b. Anonymised data: Every access to the contents of this website triggers automatic storage of general data (e.g. number and period of visits to individual pages). These data are not personal data. They are used exclusively for statistical purposes and to optimize the internet offer.
c. Disclosure of personal data to third parties: FOT transfer personal data of the user to the respective Service providers such Resort/Hotel/ in order to allow processing of the bookings made via website. The User herewith expressly declares her/his agreement to the use/disclosure of her/his personal data for the purposes subject to the present Terms and Conditions.
d. Cancellation of consent: User is entitled to revoke the consent given for disclosure of personal data by sending an email to email@example.com. However, such cancellation consent is not applicable on bookings made prior to revoking the consent. After receiving the request for cancellation, the user profile will be deleted and confirmation would be sent to the User. Further use of the website will only be possible after the user establishes a new user profile.
f. Links to other websites: This website contains links to other websites. The provisions of the data protection declaration above do not extend to other providers. FOT has no influence on whether third party operators comply with data protection provisions and therefore cannot accept any responsibility for correctness, actuality or completeness of information provided thereon.
8. Force Majeure:
a. Neither party will be liable for any loss to the other party caused by the failure to observe the terms and conditions of this Agreement, wherein such failure is occasioned by any cause beyond the Party’s reasonable control such as war, insurrection, fire, flood, earthquake, strikes, lock-outs, civil commotion, act of terrorism or similar cause.
9. Applicable law:
a. This Agreement shall be governed by, and construed and interpreted in accordance with laws of India and jurisdiction for all purposes shall be Chennai.
10. How to reach FUNONTRIP
For Service Related Issues
· You can write to us at firstname.lastname@example.org
· If you are still not satisfied (after a period of 10 days from the date of receipt of Level 2 grievance), please call or write to:
FunonTrip Adventures & Holidays
82b, Gee Ge House,11th street, Sankar Nagar, Pammal, Chennai - 75
You should write your Trip ID provided at the time of booking along with your Contact number in all further communication with us regarding a particular issue. This enables us to help to resolve the grievance faster.